Optional Services – Extend Your Shipping Choices

DHL offers a wide range of Optional Services - from non-standard deliveries and billing options to climate neutral shipping. In this way, we give you the flexibility to choose the service that best fits your needs when using our express delivery services worldwide.

Please note that not all Optional Services are available with every shipment or in every country.

DHL Express offers its customers DHL-branded packaging items completely free of charge, such as envelopes. A payable range of standard DHL-branded packaging is also available in many locations, such as:

small boxes for sending printed materials and light goods
larger boxes for sending heavier goods
triangular tubes for sending posters
bottle boxes for sending liquids

In certain markets, DHL Express offers a range of industry packaging for specialized customer needs, such as Thermo Packaging for sending diagnostic specimens or boxes specifically designed for high value contents requiring sturdy protection such as smartphones, tablets or laptops. Please ask your Sales Executive for more details.

For more information on Packaging options and to order supplies:

Order SuppliesOrder Supplies

DHL Express offers its customers flexible payment and billing options for transport charges, duties and taxes. This flexibility gives the freedom to invoice the Shipper, Receiver or a third party Importer.

Import Express
An Import Express billing account allows you to control all of your inbound shipments through a single account number with all shipments shown on just one single invoice. A free of charge billing option.

Read more about our Import Services

Additional charges for Optional Services for international shipments.

Optional Service	How We Charge	Additional Charge
Shipment Insurance	By shipment value	10.00 EUR or 1% of stated shipment value if higher
Extended Liability	Per shipment	4.00 EUR
GOGREEN Climate Neutral	Per shipment	0.10 EUR per additional kg
Shipment Preparation	Per shipment	20.00 EUR
Payable Packaging	Per item	3.00 EUR
Saturday Pickup	Per shipment	20.00 EUR or 0.45 EUR per kg if higher
Saturday Delivery	Per shipment	40.00 EUR or 0.45 EUR per kg if higher
Dedicated Pickup	Per shipment	20.00 EUR or 0.45 EUR per kg if higher
Dedicated Delivery	Per shipment	40.00 EUR or 0.45 EUR per kg if higher
Hold for Collection	Per shipment	No charge
Neutral Delivery	Per shipment	5.00 EUR
Verbal Delivery Notification	Per shipment	5.00 EUR
Direct Signature	Per shipment	5.00 EUR
Signature Release	Per shipment	No charge
Duties and Taxes Paid	Per shipment	18.00 EUR
Importer of Record	Per shipment	18.00 EUR
Change of Billing	Per invoice	10.00 EUR
Residential Address	Per shipment	3.00 EUR
Printed Invoice	Per invoice	3.00 EUR

Valid from January 1, 2018

Optional Services and Surcharges are in addition to applicable transportation charges. They will be billed in accordance with the published rates current at the time the shipment booking is made.

The local DHL Express Rate & Service Guide is available for download.

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